Taptap Send has officially resumed its money transfer operations to Ghana following a brief suspension by the Bank of Ghana (BoG).
The company announced that after “fruitful and positive engagement with the Bank of Ghana,” the pause, initially expected to last a month, was lifted earlier than planned.
The Bank of Ghana had on September 4 suspended the remittance partnerships of five money transfer operators, including Taptap Send, Top Connect, Remit Choice, Send App, and Afriex, effective September 18.
The regulator cited breaches of its updated Guidelines for Inward Remittance Service by Payment Providers (2023), which involved unauthorised remittance activities with certain payment service providers.
In a statement released on Tuesday, October 15, Taptap Send expressed gratitude to its customers for their patience and loyalty throughout the period, assuring them of a stronger and more compliant operation going forward.
“After fruitful and positive engagement with the Bank of Ghana, the pause was lifted earlier than the initially imposed month-long timeline. Taptap Send is now fully operational, and customers can now resume sending money from the UK, Europe, Canada, the USA, and the UAE to their loved ones in Ghana with immediate effect,” the statement said.
The company reiterated that it remains “safe, secure, and fully compliant” and has “taken the opportunity to double down on its commitment to upholding the highest standards of compliance and excellence in service provision to Ghana and beyond.”
Acknowledging the inconvenience the suspension caused, Taptap Send extended appreciation to its customer base, whom it credited for its market leadership.
“We would like to express our deepest and most sincere appreciation to our customers for their patience, love, and continued support in what has been a really difficult time of inconvenience. You, our customers, are the reason we’ve been the number one app for sending money to Ghana. We do not take this for granted,” the company noted.
The statement concluded on an emotional note, reassuring customers of the company’s unwavering commitment to them.
“Taptap Send is back. We have missed you and cannot wait to see you on the app again. We dey for you!”
With this development, the remittance platform has joined the list of operators cleared by the central bank to resume services, marking a quick resolution to what many had feared would be a prolonged disruption in cross-border money transfers to Ghana.
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