Standard Chartered Bank Ghana has begun activities to commemorate Customer Service Week 2025, celebrating clients across its branches with thoughtful gestures and warm engagements that reflect the Bank’s enduring commitment to excellence in client experience.
Observed globally in the first full week of October, Customer Service Week is dedicated to recognising the importance of delivering exceptional service and celebrating the teams that make it possible. For Standard Chartered, the occasion reinforces its long-standing promise to put clients at the heart of its business, a commitment that has shaped its legacy of over 129 years of trusted banking in Ghana.
To officially launch the week, Mr Michael Oseku-Afful, Chief Compliance Officer at Standard Chartered Bank Ghana, joined staff at one of the Bank’s branches to interact with clients and personally share tokens of appreciation with them. His presence underscored the Bank’s belief that service excellence begins with leadership involvement and a culture that values every client interaction.
In brief remarks during the engagement, Mr Oseku-Afful highlighted the connection between compliance and client experience.
“At Standard Chartered, service excellence is built on trust and trust is strengthened by compliance. When clients are confident that we operate with transparency, integrity and respect for regulatory standards, they are assured of a safe and dependable banking experience. This week is a reminder that every encounter with a client is an opportunity to build that confidence and deliver service that endures,” he said.
Throughout the day, clients who visited the branch were greeted with warm smiles, friendly conversations and thoughtful tokens of appreciation. Many expressed delight at the personal touch and commended the Bank’s gesture of celebrating clients not just in words but in action.
The celebration also serves as a reflection point for staff across all levels of the organisation, reinforcing that excellent service is not confined to a single week, but a continuous effort driven by empathy, attentiveness and teamwork.
At Standard Chartered, they believe a week is not enough to celebrate their clients for their loyalty and custom. As a result, the bank celebrates its clients throughout October. As activities unfold throughout the month, branch teams across the country will be creating moments of delight for clients, each uniquely designed to reflect the spirit of appreciation and the Bank’s purpose of being Here for good. Other activities in the month includes both external and internal engagements such as employee volunteering and interactive challenges on the bank’s social platforms.
Through the initiatives set out for the Bank’s Customer Service Month celebration, Standard Chartered continues to demonstrate that great service is more than a practice. It is a culture rooted in trust, human connection and consistency that defines the Bank’s relationship with its clients.
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