The Northern Regional Office of the Public Utilities Regulatory Commission (PURC) has released its mid-year performance report, highlighting a range of consumer complaints and regulatory interventions.
This involves key utility stakeholders—namely the Northern Electricity Distribution Company (NEDCo), Ghana Water Limited (GWL), and consumers themselves.
According to the report, the office received a significant number of complaints during the review period, with the electronic media serving as the most frequently used channel for lodging grievances.
These complaints spanned various categories, all directed at NEDCo, GWL, and consumers.
In response to these issues, the PURC’s Northern Regional Office undertook a comprehensive series of monitoring and outreach activities aimed at improving service delivery and regulatory compliance. These included:
- Customer Service Centre Monitoring to assess front-line service quality.
- Community Monitoring to gather direct feedback from consumers.
- Third Party Vending Station and Community Monitoring to track performance and engagement at decentralised service points.
- Industrial Monitoring to evaluate service levels in key economic zones.
- Public Education and Complaint Clinics to raise awareness about consumer rights and available redress mechanisms.
The Commission reiterated its commitment to ensuring fairness, accountability, and enhanced service delivery across the utilities sector in the region.
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