The National Communications Authority (NCA) has formally notified Multichoice Ghana Limited of its intention to suspend the company’s authorisation to operate its Pay TV service in the country.
The move, announced on Thursday, August 7, concerns Multichoice’s Subscription Management Service for its Satellite Television Broadcasting (Direct-to-Home Bouquet) and stems from growing concerns about the company’s pricing structure.
In a statement issued in Accra, the NCA cited Section 13 of the Electronic Communications Act, 2008 (Act 775), as the legal basis for the action.
It stated that the current pricing model employed by Multichoice Ghana is “deemed inimical to the public interest,” prompting regulatory scrutiny.
The Authority did not immediately disclose the specific aspects of the pricing model that triggered the action, but industry observers have pointed to recent public complaints about frequent and steep subscription fee increases.
As required by law, the NCA has given Multichoice Ghana thirty (30) days to respond.
During this period, the company may present its position, offer remedial actions, and submit a written statement of objections to the impending suspension.
The development marks a significant turning point in the regulatory relationship between the NCA and one of Ghana’s most prominent pay television providers.
“This notice is part of a fair and transparent regulatory process aimed at ensuring that service providers operate in a manner that protects the interests of consumers,” the statement noted.
If the suspension proceeds, it could disrupt access to popular satellite TV services for thousands of subscribers across the country.
The Authority, however, emphasised that its actions are guided by a responsibility to uphold public interest and protect consumers from exploitative practices.
Multichoice Ghana is yet to issue a formal response to the notice.
In the meantime, the NCA has encouraged calm among subscribers and assured the public that it remains committed to regulating the communications industry fairly and responsibly.
Further updates are expected once the company submits its response within the stipulated timeframe.
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