The Ministry of Communication, representing the government of Ghana, must propose a bill to Parliament addressing the issues of high data charges and poor internet network supply by private telecommunication companies.
This legislation aims to establish a binding contract, compelling these companies to rectify technical challenges promptly, prioritizing the seamless experience of Ghanaian citizens.
Technical networking challenges often lead to transaction issues, affecting customers who heavily rely on online services for daily business transactions. It is imperative for telecommunication companies to prioritize resolving network crises promptly, considering the significant number of customers relying on their services.
Instances where important calls or transactions fail due to prolonged network problems cause substantial challenges, especially for entrepreneurs conducting online business transactions. The introduction of a paperless transaction system by the government further emphasizes the importance of a consistent and reliable internet connection.
Even widely used internet bundles like the “Zone Bundle” are reported to be ineffective. This impacts internet workers, including bloggers and influencers, who bear the high costs associated with these bundles.
In the 21st century, where data mining contributes significantly to economic growth, consistent network supply is crucial for businesses. Network interruptions hinder deals, particularly in online applications and transactions, affecting clients nationwide.
Recognizing the pivotal role of communication in the telecommunication business, there is a need for legislation to hold these companies accountable for subpar network services that impact their clients negatively. The government should pass a law to regulate the behavior of private telecommunication companies, ensuring fair practices and preventing excessive charges on citizens subscribing to their networks.
It is a call to action for telecommunication companies to address these concerns by prioritizing technical improvements, avoiding inconveniences that have widespread repercussions on businesses.
May God bless Ghana, and may God bless us all and Merry Christmas.
Nana Kweku Ofori Atta
Security consultant
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