Estel Chemist Limited has been recognised for its outstanding commitment to customer-centred pharmaceutical care after receiving the Excellence in Customer Service (Pharmacy Industry) award at the 7th Edition of the CENBA Africa Business Excellence Awards.
The award ceremony was held at the Golden Bean Hotel in Kumasi, bringing together business leaders, professionals, and industry stakeholders from across the country.
The recognition places Estel Chemist among a select group of organisations celebrated for innovation, consistency, and measurable impact within their respective industries.
According to the organisers, the CENBA Africa Business Excellence Awards are designed to honour businesses that demonstrate excellence beyond profit, with particular emphasis on service delivery, ethical standards, and community relevance. Estel Chemist’s selection followed a rigorous assessment of its customer engagement practices, accessibility of pharmaceutical services, and adherence to professional standards.
Speaking after receiving the award, CEO of Estel Chemist Dr. Eric Ofori Mensah MD described the honour as a reflection of the company’s deliberate investment in people, systems, and a strong service culture. The company noted that its strategic focus remains on delivering reliable, patient-focused pharmacy services while expanding responsibly across Ghana.
“This award reinforces our belief that excellence is built daily—through how customers are treated, how professionals are trained, and how systems are designed to serve with integrity,” the company stated.
Industry observers have described Estel Chemist’s growth as a strong example of how scale can be achieved without compromising service quality, particularly within emerging urban and peri-urban communities. The company operates multiple branches nationwide and employs trained pharmacy professionals committed to ethical practice and customer education.
The 7th Edition of the CENBA Africa Business Excellence Awards forms part of a broader continental initiative aimed at promoting creativity, innovation, and responsible leadership across African enterprises.
With this latest recognition, Estel Chemist Limited says it remains committed to raising standards in pharmaceutical care and contributing meaningfully to Ghana’s healthcare delivery system.
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