As part of activities to mark this year’s customer service week, the management of Ashanti West of the Electricity Company of Ghana embarked on a customer sensitization program in Bibiani of the Western North region.
The Open Customer Day was designed to interact with stakeholders, gather feedback on how to improve services, and provide a platform for residents to engage with the company’s officials on its operations and services.
October is celebrated around the world as Customer Service Week. The power distributor is dedicating a week from Monday, 6th October to Friday, 10th October, 2025 to mark the service week.
ECG officials used the opportunity to explain their work, address challenges faced by the public, and outline measures being implemented to improve electricity supply in the area.
Addressing the gathering, the General Manager for ECG-Ashanti West Region, Ing. George Amoah, cautioned customers and the general public against the illegal sale, distribution and purchase of fake meters in the Ashanti Region by some individuals.
Ing. Amoah advised customers to avoid purchasing such meters or dealing with third parties when they need meters and visit the ECG Office for such services.
“This practice is having a serious negative effect on the commercial and technical operations of the company”, he said.
Ing. Amoah indicated that the company is clamping down on such fake meters, as these substandard meters are installed on the blind side of the company.
He advised the general public to report individual or localized outages, sagging and fallen conductors, and burnt or broken poles.
Regional Commercial Manager for ECG Ashanti West Region, Jonathan Asante, explained means for the customers to replace a faulty meter at no cost.
He urged customers to desist from illegal connections and pay their bills promptly for better service delivery and expedite completion of existing projects for enhanced power supply.
“Customers with faulty meters should report to ECG for immediate replacement at no cost to the customer and customers who apply for meters and pay their service connection fees should not pay any money to contractors who come to install their meters for them”, he said.
Assembly members have been advised to write officially to ECG or the Ministry of Energy through the Municipal Assembly for meter supplies to ensure customers do not extend electricity on their own with substandard cables and poles.
ECG District Manager for Bibiani, Ing. Joseph A. Aneere, urged participants to act as whistleblowers to help ECG curb illegal connections.
“There is a 6% commission on any amount we recoup as an incentive for anyone who gives us reliable information to unearth any illegality”, he added.
The company highlighted its digital transformation agenda and benefits to customers through its Power App and the Cashless payment system.
Assembly member for the Lineso Electoral Area, Godfred Frimpong, expressed his gratitude to the ECG for providing a platform for stakeholders to share their concerns and contribute to national development.
“We commended the Bibiani District for the prompt response to customer complaints. We charge the ECG to make this forum an annual event to update stakeholders on the operations of the Company,” he noted.
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