MTN Ghana assures Customers, Offers 100% Bonus to Impacted Customers

MTN has once again apologized to customers for inconveniences caused by recent adjustments in its tariffs.

The company also announced a 100 % bonus for all customers impacted by the recent issues. The announcement was made during a media briefing held yesterday at its Head Office in Accra.

The CEO of MTN Ghana, Selorm Adadevoh said, “we wish to assure our customers that we have implemented a minimum of a 100% bonus on all Data bundles purchased from December1st to midnight of December 3rd.  This is to give customers more value and appease them for the issues they faced during the period. He said the bonus data had already started going out to affected customers.

As a result of the cessation of the upfront deduction of the Communications Services Tax, MTN did a tariff adjustment to enable the business pay the component of the CST to Government.

Whilst implementing the new tariff plan, MTN also introduced some changes on its menu which gives customers more flexible options to purchase data.  Some of these run into system and technical challenges.

The CEO assured customers that the company was working to improve the experience and to rectify the challenges on Data bundles. He confirmed that the company was re-introducing some specific bundles including the GHC3 and GHC 10 bundles.   He also confirmed that the issues on Pulse (mashup) and channels were also being resolved.

Mr. Adadevoh highlighted the company’s commitment to satisfying its customers whilst giving them value for money.

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